Stop Answering Calls.
Start Scaling Service.
Answer Every Lead in Seconds.
Kontactly’s AI Voice Agent: The 24/7, Hyper-Intelligent Dispatcher Built Exclusively for HVAC Professionals.
The Hidden Costs of Doing Business in HVAC
You’re losing money every hour the phone rings. HVAC is a 24/7 business, but your team isn’t. Missed calls, costly misdiagnoses, frustrating hold times, and last-minute cancellations cut directly into your profit margin.
🔄 Seamless Integrations
Kontactly’s HVAC-Ai Voice Agent is not just a phone answering service—it’s an intelligent operations hub. We turn every incoming call into a perfectly qualified, scheduled, and documented work order, ensuring your highly-skilled technicians are never wasted on administrative tasks or unverified leads.
The 4 Pillars of Next-Generation HVAC Automation
How Kontactly Stands Out
Hyper-Intelligent Triage & Intake
Our AI is trained on thousands of HVAC-specific scenarios. It moves beyond basic Q&A to perform pre-diagnosis, asking system-specific questions to determine the actual urgency and potential fix before a truck rolls.
True 24/7 Emergency Response
No more waking up a technician for a non-emergency. The AI agent calmly classifies calls into Emergency, Urgent, or Routine and automatically dispatches immediate alerts only for true 24/7 crises (e.g., total heat failure in winter). For non-emergencies, it secures the appointment and clearly sets customer expectations.
CRM & Dispatch Integration
Seamlessly connects to your existing scheduling, CRM, and dispatch software. Every conversation is logged, every detail (address, system type, pre-diagnosis notes) is captured, and the work order is created automatically in your system.
Revenue Recovery & Schedule Optimization
We actively manage your availability. The agent doesn’t just book a time slot; it dynamically manages waitlists, identifies high-value leads, and automatically fills gaps left by last-minute cancellations, maximizing your technicians’ daily efficiency and minimizing downtime.
Benefits of HAVC-AI Voice Agents With KONTACTLY
AI Voice Agents deliver fast, intelligent, and scalable inbound call handling—designed for modern businesses.
💬Reduces Misdiagnoses & Costly Truck Rolls
Technicians arrive prepared with the right parts, boosting first-call resolution rates.
🎙️ Prevents Technician Burnout:
Only real emergencies interrupt your staff. All other calls are captured and scheduled flawlessly.
⚙️Increases Daily Billable Hours:
Fills 100% of cancellation gaps and captures every inbound service request, even at 3 AM.
🔌 Zero Admin Work for Staff
Eliminates manual data entry, ensuring accuracy and speeding up the invoice process.
🕒 Always On, Always Ready
Responds to every call instantly, 24/7—even on weekends and holidays.
📊 Smart Data Capture
Automatically logs key call insights into your CRM, empowering data-driven sales and support.
AI-Powered Inbound Call Handling
Answer, route, and follow up on every call with speed, intelligence, and professionalism.
📞 Smart Call Management
📲 Intelligent Call Routing
Calls to your assigned numbers are answered by AI during your set business hours and routed to the right person or department.
🌙 After-Hours Support
Outside of business hours, calls are managed based on your preferences—voicemail, alternate numbers, or custom workflows.
Key Features That Make Kontactly the Smarter Choice
While our competitors offer a voice agent, Kontactly delivers deep operational intelligence
Advanced Conversational Intelligence
Human-Like Voice & Empathy
Our agents speak naturally, reducing customer frustration. They are trained to handle upset or panicked callers calmly, ensuring a premium brand experience, even during emergencies.
System-Specific Language
Agents understand technical HVAC terms, model numbers, and common troubleshooting steps like “check the breaker” or “clean the condenser.”
Instant Quote Generation
For standard services like a tune-up or filter replacement, the agent can provide instant, automated quotes, securing the lead faster than your competition.
Lead Scoring
Automatically score new inquiries based on service value and urgency, ensuring your sales team only calls high-conversion prospects.
Warranty and Contract Verification:
The AI can query your system (via integration) to verify if a customer is under warranty or has a maintenance contract, tailoring the conversation and service recommendations instantly.
What Is Voice AI for Inbound Sales & Support?
Voice AI transforms how businesses handle inbound calls by combining speech recognition, natural language understanding (NLU), and intelligent automation. AI Voice Agents sound and act like human reps—but they’re faster, scalable, and always available.
Real-Time Analytics Dashboard
View call volume, resolution rates, appointment booking success, and lead generation metrics in a single, intuitive dashboard.
Full Call Transcripts:
Review every customer interaction, allowing you to train your AI and human teams based on real-world data.
Flexible Call Transfer:
Define custom criteria for when the AI agent should perform a warm transfer to a human technician .
Ready to Stop Missing Opportunities?
Your technicians are the best in the business. Let them focus on heating and cooling—we’ll handle the calls.
Kontactly’s HVAC-Ai Voice Agent is the future of service dispatch and client management.
See how we integrate with your current CRM
Listen to a live demo call handling a typical AC failure scenario.
Calculate your potential ROI on saved staffing costs and captured leads.
