How to Supercharge Your Google Reviews with Kontactly’s Built-In Tools
In today’s digital-first world, your Google reviews are your storefront window. Whether you’re a realtor, consultant, or local service provider, potential customers rely heavily on what others say about you. That’s why generating a steady stream of authentic, positive reviews should be a non-negotiable part of your marketing strategy.
At Kontactly, we make it easy to request and manage Google reviews directly from your CRM, helping you build trust, improve SEO rankings, and increase conversion rates—all without breaking a sweat.
In this post, we’ll walk through the top ways you can send review requests using Kontactly, and how to make the most of these features to fuel your growth.
Why Google Reviews Matter More Than Ever
Let’s face it—when people are considering doing business with you, the first thing they do is Google you. That’s why having an optimized Google Business Profile and a strong review presence is key. Here’s how reviews impact your business:
✅ 1. Drive More Sales & Conversions
Positive reviews are powerful. They act as social proof, giving new customers confidence to choose you over competitors.
✅ 2. Boost Local SEO
Google loves businesses that are actively reviewed and rated. More reviews = better visibility in local search results, especially for “near me” searches.
✅ 3. Build Instant Trust
Your online reputation speaks louder than any ad. Reviews help build a foundation of credibility and transparency, making you a trusted choice in the eyes of customers.
✅ 4. Enhance Customer Experience
Review requests show customers you care about their opinion. It’s a great post-sale touchpoint and opens the door for feedback that helps you improve.
3 Effortless Ways to Request Google Reviews with Kontactly
Kontactly makes it easy to send review requests manually or on autopilot—so you can gather feedback without constantly chasing customers.
1️⃣ Quick Actions (Manual Request)
Need to send a review request on the fly? Use the Quick Actions feature right from your CRM dashboard. In just a couple clicks, you can shoot out a review invite via SMS or email.
📌 Best for: Small teams or one-off client follow-ups.
Pro Tip: The request will be sent from the currently logged-in user, so make sure you’re signed in with the correct rep’s account.
2️⃣ Workflow Automations (Set & Forget)
Let automation do the heavy lifting. With Kontactly’s workflow engine, you can embed a “Send Review Request” step into any automation journey—like post-sale follow-ups, appointment completions, or closed deals.
You choose the timing, the channel (SMS or Email), and Kontactly handles the rest.
📌 Best for: Scaling review collection across a high volume of contacts, automatically.
Bonus: If your contact has an assigned user, the review request will be sent on their behalf—adding a personal touch.
3️⃣ Reputation Tab (Manual & Tracking Hub)
Want a central place to manage your reviews? Head to the Reputation tab in your Kontactly dashboard. You can send individual review requests manually, and track the status of all your past and pending invites in one place.
📌 Best for: Agencies or business owners managing multiple requests and tracking results.
What Do Review Request Statuses Mean?
To help you understand what’s happening under the hood, here’s a quick breakdown of the different statuses you might see:
Queued: The request is in line and will be sent soon. (Delay might occur due to batching or workflow settings.)
Sent: The system successfully triggered the request.
Delivered: Confirmed only via SMS (via Twilio); Email delivery isn’t always confirmed due to provider limitations.
Failed: The request didn’t go through—usually because of invalid contact info.
Pro Tips to Maximize Results
🔗 Connect Your Google Business Profile
Make sure your GMB profile is integrated with Kontactly to send real-time, accurate review links.
✉️ Customize Review Messages
Personalized review request messages (via SMS or email) get better engagement. You can customize the message in your sub-account settings.
⚙️ Enable Review Requests in Settings
Don’t forget to toggle the feature ON under your account settings. This ensures you’re ready to go when you trigger workflows or manual sends.
What If You Get a Negative or Fake Review?
Kontactly helps you monitor incoming reviews, but Google controls the actual content. If you receive an unfair or fake review:
Use your Google Business Profile to flag or dispute the review.
Respond professionally and transparently.
Gather more positive reviews to dilute the impact.
Ready to Take Control of Your Online Reputation?
With Kontactly’s integrated review request tools, you’re no longer at the mercy of chance. You can proactively request, track, and manage reviews to build a powerful online presence that drives results.
Let your happy clients do the talking—start sending your first review requests today 🚀
